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Cancellation & Refund Conditions

 

GENERAL:

  1. When you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

  2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

  3. The shipping costs for product delivery will be paid by the buyers.

  4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer within a maximum period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.

  5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, and if available, with warranty certificate, user manual, and other documents.

  6. In case the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

  1. If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller’s obligation to deliver the product ends.

UNAUTHORIZED USE OF CREDIT CARD:

  1. If, after the product is delivered, it is determined that the payment made by the buyer's credit card was unauthorizedly used by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the contract subject product to the seller within 3 days, with the shipping cost to be borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

  1. If unforeseen circumstances beyond the seller's control arise and the product cannot be delivered on time, the situation will be notified to the buyer. The buyer may request to cancel the order, replace it with a similar product, or postpone delivery until the impediment is removed. If the buyer cancels the order; if the payment was made in cash, the payment will be refunded in cash within 14 days of the cancellation. If the buyer made the payment by credit card and cancels the order, the product price will be refunded to the bank within 14 days, but it may take 2-3 weeks for the bank to transfer it to the buyer’s account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

  1. The buyer will inspect the goods/service subject to the contract before taking delivery; they will not accept crushed, broken, torn packaging, etc., damaged and defective goods/services from the cargo company. The delivered goods/services will be deemed to be undamaged and intact. The BUYER is obligated to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

  1. The BUYER can use the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to the BUYER or the person/organization at the address indicated, without assuming any legal or criminal liability and without providing any reason, by notifying the SELLER via the contact information below.

  2. CONTACT INFORMATION FOR NOTIFYING THE SELLER OF THE RIGHT OF WITHDRAWAL:

COMPANY: Kalif Design

NAME/TITLE: Kalif Architecture Engineering Project Construction Contracting Manufacturing Import Export and Industry Ltd. Co.

ADDRESS: Gülsuyu Mah. Kelebek Sok. No: 6. Maltepe / Istanbul.

EMAIL: info@kalifdesign.com

TEL: +90 (506) 384 94 53

PERIOD FOR THE RIGHT OF WITHDRAWAL:

  1. If the purchased item is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's approval before the withdrawal period expires. The notification regarding the right of withdrawal has been provided in Distance Contracts and Cancellation Conditions, and the Buyer acknowledges the withdrawal conditions when placing an order.

  2. The costs arising from the use of the right of withdrawal are borne by the SELLER.

  3. For the right of withdrawal to be exercised, written notification must be sent to the SELLER via registered mail, fax, email, or the method specified by the SELLER within 14 (fourteen) days, and the product must be unused and in a condition as specified in this contract’s “Products for which the Right of Withdrawal cannot be exercised” provisions.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

  1. The invoice of the product delivered to the 3rd party or the BUYER, (if the invoice of the product to be returned is corporate, it must be sent back with the return invoice issued by the institution. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)

  2. The return form, the products to be returned must be delivered complete and undamaged with the box, packaging, and standard accessories, if any.

RETURN CONDITIONS:

  1. The SELLER is obliged to refund the total price and return the documents putting the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to accept the return of the goods within 20 days.

  2. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages at the rate of the BUYER's fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.

  3. If the use of the right of withdrawal leads the total amount of the campaign to fall below the campaign limit set by the SELLER, the amount of the discount utilized within the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

  1. Contracts related to goods prepared in line with the BUYER's wishes or clearly personal needs, which are not suitable for return, underwear bottom pieces, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of deteriorating rapidly or may expire, products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by nature, goods related to periodicals such as newspapers and magazines other than those provided under the subscription agreement, services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, cannot be returned as per the Regulation. In addition, the right of withdrawal cannot be exercised for services commenced with the consumer's approval before the withdrawal period ends as per the Regulation.

  2. For cosmetics and personal care products, underwear products, swimwear, bikini, books, reproducible software and programs, DVDs, VCDs, CDs and tapes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untested, undamaged, and unused.

  3. According to the distance contracts regulation, the right of withdrawal cannot be exercised for the following products:

Contracts for goods prepared according to the consumer's requests or personal needs.

Contracts for goods that may perish quickly or expire.

Contracts for goods that are not suitable for return in terms of health and hygiene if the protective elements such as packaging, tape, seal, package are opened after delivery.

Contracts for goods that are mixed with other products after delivery and cannot be separated by nature.

Contracts for books, digital content, and computer consumables, if the protective elements such as packaging, tape, seal, package are opened after delivery.

Contracts for accommodation, goods transportation, car rental, food and beverage supply, and leisure activities for entertainment or rest, which must be carried out on a specific date or period.

Contracts for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer.

DEFAULT AND LEGAL CONSEQUENCES

  1. In the event that the BUYER defaults in payment transactions made with a credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may take legal action; the BUYER may be charged for the costs and attorney's fees arising and, in any case, the BUYER agrees to compensate the SELLER's damages and losses due to the delayed performance of the debt.

PAYMENT AND DELIVERY

  1. You can make a single payment online or take advantage of online installment options for all types of credit cards on our site. At the end of your orders, the amount will be withdrawn from your credit card.